Take 10 minutes time out to catch up on the latest Xn news.

In this edition:

• Membership card Christmas special offer
• New starters in the Xn team
• Useful tip from our Professional Services team
• Xn welcomes new customer wins
• Sales team - diary of events
• Brief Your Market - leisure marketing software
• Christmas opening times and support cover

We wish you a Merry Christmas and a Happy New Year from all at Xn Leisure.

Place an order for over &500 ex VAT to receive Thorntons Premium chocolates.

For orders of &2,500 ex VAT or over you will receive a Kindle Paperwhite.

Orders in excess of &5,000 ex VAT will receive a Sonos Play 1.

And last but not least - orders of &10,000 ex VAT or more will receive a Swegway Hoverboard.

Contact Paula or Lisa now for a quote: salesadmin@xnleisure.com

Please note that there are only a limited number of gifts so please send the order through as early as possible to avoid disappointment.

David Chan, Escalation Analyst I worked as an IT auditor in Hong Kong before I immigrated to the UK with my family. I began my career in England initially as a Contractor with an employment agent, I then moved to Equitable Life, an insurance company where I worked in their IT department for 13 years as a Developer, practicing the process of System Development Life Cycle, followed by Application Production Support before joining Xn Leisure. As my past experience was mainly in areas of mainframe systems and financial applications, I am very keen to broaden my horizons and make a contribution to other product sectors like the leisure industry in my next stage of career growth.


Mike Coombes, Software Developer I joined Xn as a software developer mid-way through November. Before Xn I was the DevOps engineer for Zinc Ahead Ltd based in Oxford and temporarily took lead of the Application Services team in both the UK and US offices. While at Zinc I found my key skills to be implementing processes and optimising existing processes as well as building on my communication skills. I now look forward to taking the next step forwards in my fledgling career with Xn.


Tom Hedge, Junior Developer I started my career as a market analyst for a consultancy in the pharmaceutical industry working for a FTSE listed client, tracking products on a weekly, bi-monthly and monthly basis in the EMEA region. I stayed in this role for 5 years and more recently I have worked as a data analyst in the clinical trials management and facilities management industries. Whilst working as a data analyst I completed a Masters course in computing which confirmed my interest in becoming a developer.


Rajpaul (aka Raj) Panch I have worked at various companies but my main career stems from RM where I worked in Sales Order Entry from 1996 to 2002. I moved to First Response Group in Support and then CMS (Central Managed Services) in 2007, supporting managed support customers and BSF (Buildings Schools for Future Projects). RM had purchased Easytrace as part of the BSF project and I moved to Easytrace to help out with overflow of the support queue. In 2012 Jonas Group purchased Easytrace (Cashless Catering) and I became a 2nd line Support Engineer at Easytrace and Transact (Cashless Catering) which in 2014 changed its name to AMI Education. I have just joined Xn as a Technical Implementation Analyst and I am looking forward to my new role.

Karen Brewin, Escalation Analyst I have 6 years’ experience in retail based customer service and 2 years in the financial industry. I have transferred over from the education sector where I spent just over 18 months covering first line, second line and hardware support. I am looking forward to learning as much as I can about the leisure sector from my colleagues in the first line team as well as the rest of the team at Xn Leisure.

Click here for the One Gym Fitness website

Click here for the Nottinghamshire YMCA website

Click here for the Lisburn & Castlereagh City Council website (Xn Ticket)

As a busy leisure brand, we think you want to… 

• Reduce cancellations 
• Maximise your retention rates 
• Discover and attract local members 
• Upsell your pool, spa and personal training services 
• Engage with members to encourage positive reviews 
• Enhance your branding and marketing presence 
• Reduce costs and time constraints 

BriefYourMarket.com’s leisure marketing software empowers you to do all of this, but most importantly is key in helping you to maximise your return on investment. 

BriefYourMarket.com can be accessed online by anyone in your team and allows you to easily create promotional emails, newsletters, direct mail and letters. These can even be set to be transactional – sent after a booking or a visit, using the existing data in your leisure database to capture information about each member. 

These tools allow you to: 

• Switch to a sale focus on the profit providers like your VIP packages, pool or personal training services 
• Personalise each communication for member satisfaction 
• Automate surveys to arrive the day after your member first visits, allowing you to gain invaluable feedback 
• Use newsletters to get started with member communication and content marketing 
• Easily identify and individually market to your different niches, from students to families

Want to find out more? Click below for your free consultation!

Please note that for all ‘Standard cover’ days only Priority 1 calls will be responded to from 7am – 8am and 5:30pm – 10pm. Priority 1 is categorised as ‘site down, unable to trade’.