Welcome to our Seasonal edition with the latest news and updates from Xn Leisure.

Included in this edition:

• Xn support desk opening hours over the festive period
• We introduce you to our newest member of the Professional Services team
• User Group update from the Southern Regional Meeting 
• An article from our partner Omega Security
• Xn Christmas offer - Cards & Wristbands
• Xn Events for the Leisure Industry 2014 - 2015

From everyone here at Xn Leisure, we want to wish you all a very Merry Christmas and a Happy New Year.

Seasons Greetings

Xn Leisure

Please see the opening hours below for the festive period

Please note that for all ‘Standard Cover’ days only Priority 1 calls will be responded to between 7am – 8am and 6pm – 10pm. Priority 1 is categorised as ‘site down, unable to trade’.

Welcome to, Juliette Morris

The Implementation Training Consultant Role (ITC):

The Implementation and Training Consultant works within the Professional Services division of Xn Leisure. The role primarily involves managing the software implementation and customer expectations following the handover of a new project from the Sales team until project go live with responsibility for ensuring the success of the implementation.

Day to day activities involve delivering training at customer sites to dedicated implementation teams, understanding the unique requirements of the customer and guiding the team to configure the software to best meet their requirements. A key requirement of the role is to identify the needs of the client. The role is accountable for ensuring the project documentation is completed and following up actions in a timely manner, alongside continuously monitoring project progress to ensure the project remains on track.

An insight into Juliette's background, our newest Implementation Training Consultant here at Xn Leisure

“A relocation from London to Leeds has given me the opportunity to further my career within the challenging role of Implementation & Training Consultant with Xn Leisure.  Most recently developing my career within a US Headquarter Software company serving the Oil & Gas, Pharmaceutical, Chemical & Manufacturing market sectors, I’m currently enjoying the switch to the Leisure sector and look forward to working with all Xn Leisure customers to facilitate successful implementations to Go Live.”

I am sure some of you may have already met Juliette and I am sure over the coming months she will be visiting some of you on site, to conduct some training as her knowledge increases on all of our Xn software products and solutions.

Join us in welcoming Juliette to the family at Xn leisure.

Our Regional meetings have been in swing this month with the Southern User Group meeting on the 12th November at the Bradley Stoke Leisure Centre.

The meeting kicked off at 10.30am with a review of the last meeting and a product demonstration overview from Chris Phillips, around SMS & Email, Checksheets and our Block Bookings software.

Natalie Sudworth our Southern CAS representative refreshed all attendees on the development process and the importance of signing up for the customer extranet. This allows all users of our systems access to User Group information and further details regarding software.

Michael Lemon, the Southern Chairperson went through the latest development requests before lunch.

The group spent the afternoon session working through the Focus topics in groups of 5, before the meeting closing.

This meeting was excellently attended with over 25 people in attendance. If all user group meetings could be attended like this one, what a great contribution all users would have towards making the Xn software more industry lead by our users.

Thank you, to our hosts the Bradley Stoke Leisure Centre for all your hospitality.

Thank you to all of you who made the journey to the meeting and all your contributions whilst at the meeting, without your commitment these meetings cannot go ahead.

Xn Leisure Sales

Scottish User Group Meeting - 28th November 2014 - Update in the New Year

Omega Security Systems Ltd

Trading since 1989 Omega design, install and maintain commercial security requirements including door entry systems, wireless CCTV, access management and solar PV. 

Omega Security Systems Ltd have been a key partner of Xn for a number of years, they have grown with us to offer solutions in the leisure and education market space. When another of our partners, Barnsley Premier Leisure, required an access control system we recommended Omega as a reliable hardware supplier. BPL is a charitable company who provide affordable, value for money health, sport and leisure facilities across 6 sites in Yorkshire. Long queues were initially an issue at their Doncaster leisure complex.

Issues to be resolved

The fundamental issue was the waiting time of customers, specifically frequent gym users. The company wanted to create a budget gym model with minimum staffing levels whilst customers wanted easy access to facilities without having to interact with staff.

A single gate was the only form of access control on the site, if had a slow internet connection and always failed so was not usually used.

Omega fit the criteria specified for the security solution as their products easily linked with the BPL epos system and integrated with the Xn interface, so development time was not an issue. Engineers could be at the site quickly due to the nearby location of Omega, this was especially important if maintenance was required. They could easily understand BPL company needs due to their personal approach to the commercial industry. 

 “If there is a fault I know an engineer will be out that day” BPL staff

Actions taken

Customer waiting time was greatest at the entrance to the gym so AX200 turnstiles and a disabled gate were installed. The turnstiles use advanced technology, their updates download through the night when the site is closed and work throughout the day. The swipe card system connects with software allowing BPL to track who has been in the gym, how often they attend and when they are likely to leave.

There was constant communication throughout the installation process as BPL had contact numbers for all engineers as well as the company director. Engineers knew the products they were providing, they made sure everything was running correctly and understood customers, always making time to answer their questions.

 “There is nothing worse than speaking to someone who doesn’t know what they are talking about, this is the total opposite to Omega” Dale Healey, ITC & Systems Manager at BPL

Results

The gym is more affordable as there are lower staffing levels but more importantly, as BPL is a service business, the customer’s journey is made as seamless as possible. Gym members can swipe in without having to stand and wait in queues with schools, pool users and other customers. The installation has met both company and customer needs and for this reason has been introduced at all BPL sites. 

“Omega made everyone’s job at BPL a lot easier” BPL staff